Shopping Center

When property damage affects your shopping center, your top priority is most likely ensuring that your tenants can operate as smoothly as possible, maintaining property security, and minimizing financial losses—not dealing with the complexities of an insurance claim. That’s where we come in. While you focus on supporting your tenants and keeping your property running, our team of experts—including forensic accountants, building estimators, inventory specialists, and licensed public adjusters—handles every aspect of your claim. We work to maximize your settlement and speed up recovery, so your shopping center can return to full operation with minimal disruption.

Why Choose Us?

Since 1941, our team of expert loss consultants has been dedicated to helping shopping center owners and property managers navigate the complexities of an insured property loss. We manage every aspect of the claims process—from assessment and documentation to negotiation—ensuring you receive a fair and timely settlement. With GGG/AI by your side, you can focus on what truly matters—supporting your tenants, maintaining your property, and keeping your shopping center thriving.

What We Do

Thorough Evaluation: As insurance professionals, we understand all areas of your policy, including coverage limitations, restrictions, coinsurance requirements, law and ordinance provisions, policy time-deadlines, etc.

With You the Whole Way: We meet with you often to discuss your business operations and create the right claims strategy to fit your immediate needs and long-term goals. Our experts stay in constant communication with you and the insurance company as we execute a plan that achieves your priorities. We will inspect and document the damaged property thoroughly.

Securing Equitable Settlements: We advocate for a swift and fair settlement from your property insurer to protect your interests and maximize your recovery.

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In the aftermath of significant property damage, you're left wondering about the best course of action to accelerate your recovery.
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You contact your insurance company, anticipating that they will promptly send out an adjuster and provide the coverage you have paid for. However, your claim will impact your insurer's financials – will their adjuster look out for your best interests?
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This dynamic reveals the delicate balance between your needs and the financial intricacies of the insurance industry. Navigating this landscape effectively is crucial to ensure appropriate recovery, in accordance with the coverage you have paid for.

We Can Help

Understanding the "fine print" of your insurance policy before engaging in substantive discussions with your property insurer is essential. How the claim is presented and how the coverage is utilized can make a dramatic difference in your recovery amount. Our in-depth analysis of the policy, and expert guidance, built upon over 80+ years of experience in the insurance claims industry, is invaluable to your full recovery.

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Key Considerations for Your Insurance Claim Process

After a property damage loss, what are the duties and responsibilities of the policyholder?
How has the damage impacted tenant businesses and overall rental income?
What is the projected financial loss due to store closures, limited customer access, or reduced foot traffic?
Does the policy cover additional expenses for security, temporary fencing, backup power, debris removal, or emergency repairs?
Are there extra costs associated with assisting displaced tenants or setting up temporary spaces for their businesses?
Were key infrastructure components (HVAC, elevators, escalators, lighting, fire suppression systems, parking areas, or security cameras) affected?

Does the policy cover costs for bringing the property up to current building codes?
Are there additional expenses for fire safety upgrades, ADA compliance, or environmental hazard mitigation?
Will repairs require upgrades to security systems, access controls, or other tenant safety measures?
Are tenant improvements and betterments covered under the landlord’s insurance policy, or are they the responsibility of individual businesses?
What happens regarding offering tenants rental abatement during the period that the center is yet to be repaired? Can the landlord or the tenant cancel the lease due to the damage incident?
How should the property owner communicate with tenants about insurance claims and policy limitations?
What happens if there are certain provisions in your insurance policy and in tenant leases that conflict with each other?
Were there environmental hazards such as mold, asbestos, or chemical exposure that could impact tenant spaces?
Does the policy cover costs for hazardous material cleanup if tenants stored or used restricted substances?
Will expedited construction costs or overtime labor for faster repairs be covered?
Are management fees covered under your policy?
Does the policy reimburse for emergency tenant notifications or legal fees related to lease disputes?
Are there exclusions for certain types of damage (e.g., flood, earthquake, vandalism, or tenant-caused damage)?
What are the coverage limits for business income loss and extra expenses incurred during recovery?
If you need to advertise to attract new tenants or inform the public about the reopening timeline, are those costs covered?
Does the policy require specific mitigation steps, such as tenant notification procedures or using approved contractors?
Does the policy contain a proof of loss deadline?

The Difference We Make

GGG/AI works exclusively for YOU, the policyholder, not for the insurance company. Our insurance professionals have managed and negotiated thousands of claims after every type of property damage disaster. With offices across the US and an unmatched network of expert resources, we swiftly and equitably navigate the claims process towards successful resolution.

Client Success Stories

Who We've Helped

8 Total

Holland PropertiesLakeside Shopping Center — Roger Holland

Holland Properties/Lakeside Shopping Center

Donald C. Wood

Federal Realty Investment Trust

Andrew J. Cohen

Cohen Commercial Properties

MH Graff and AssociatesSanford Plaza — Martin H. Graff

MH Graff and Associates/Sanford Plaza

Carlyle Development GroupHickory Ridge Mall — Thomas E. Fear

Carlyle Development Group/Hickory Ridge Mall

Multi Family Complexes Property Owner 1587604256

Client References

As licensed public adjusters, we work exclusively for you to ensure that you secure a fair settlement from your property insurer after a disaster.