Hospitality & Lodging
As the owner or manager of a resort, hotel or motel, the impact of major property damage extends far beyond what is visible. Your revenue and the comfort of your guests are affected, and you and your team are suddenly saddled with navigating a complex insurance claim. Let us shoulder the burden of managing your insurance claim, the insurance company adjusters, and the numerous vendors they employ.
Why Choose Us?
Since 1941, our team of expert loss consultants has been dedicated to relieving our clients of this burden. We handle every aspect of the claims process, from assessment and documentation to negotiation, ensuring you receive a fair and timely settlement. With GGG/AI by your side, you can focus on what truly matters – the smooth operation of your establishment and the satisfaction of your guests.
What We Do
Thorough Evaluation: As insurance professionals, we understand all areas of your policy, including coverage limitations, restrictions, coinsurance requirements, law and ordinance provisions, policy time-deadlines, etc.
With You the Whole Way: We meet with you often to discuss your business operations and create the right claims strategy to fit your immediate needs and long-term goals. Our experts stay in constant communication with you and the insurance company as we execute a plan that achieves your priorities. We will inspect and document the damaged property thoroughly.
Securing Equitable Settlements: We advocate for a swift and fair settlement from your property insurer to protect your interests and maximize your recovery.
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In the aftermath of significant property damage, you're left wondering about the best course of action to accelerate your recovery.
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You contact your insurance company, anticipating that they will promptly send out an adjuster and provide the coverage you have paid for. However, your claim will impact your insurer's financials – will their adjuster look out for your best interests?
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This dynamic reveals the delicate balance between your needs and the financial intricacies of the insurance industry. Navigating this landscape effectively is crucial to ensure a swift and successful recovery.
We Can Help
Understanding the "fine print" of your insurance policy before engaging in substantive discussions with your insurer is essential. How the claim is presented and how the coverage is utilized can make a dramatic difference in your recovery amount. Our in-depth analysis of the policy, and expert guidance, built upon 80+ years of experience in the insurance claims industry, is invaluable to your full recovery.
Key Considerations for Your Insurance Claim Process
- When can I start rebuilding?
- Do the independent building consultant’s insurance companies use work for you or the insurance company?
- Do you have a coinsurance provision in your policy, and how does that impact your recovery?
- Are there liability issues when placing guests in undamaged rooms?
- How does placing guests in undamaged rooms affect your business income claim?
- Is a lease purchase strategy suitable for your situation?
- Will the insurance company pay franchise fees while your property is closed?
- Will your business interruption coverage account for loss of sales due to a destroyed restaurant within an otherwise unaffected hotel?
- What are the implications and potential credits if you place guests in other hotels you own?
- Is it advantageous for your property to be considered a "total loss"? Why might it not be?
- What are the implications of Title 24 and accessibility features on your claim?
- Does the policy cover code upgrades? How best to utilize code coverage, especially if it is insufficient?
- Can you continue paying your employees during the claim process?
- What will extra expense coverage cover? Can I use extra expenses to offset shortfalls in coverage elsewhere?
- How does an extended period of indemnity work?
- What is the difference between expediting expenses and extra expenses?
- How do I account for lost sales in the future?
The Difference We Make
GGG/AI works exclusively for YOU, the policyholder, not for the insurance company. Our insurance professionals have managed and negotiated thousands of claims after every type of property damage disaster. With offices across the US and an unmatched network of expert resources, we swiftly and equitably navigate the claims process towards successful resolution.
Client Success Stories
I wanted to thank you for the excellent outcome and services you provided to us regarding our property claim in Naples, Florida, following the devastating effects of Hurricane Irma in 2017. The claim was complicated due… Read More about Gabrielle G. Gordon
Gabrielle G. Gordon, Director, Finance
Pebblebrook Hotel Trust - LaPlaya Naples Beach Resort & Club
... Responding daily to the insurer and managing the sheer volume of requests for information from the carrier and their experts would have been incredibly time-consuming without your guidance and organization. The… Read More about Mark Bruggar
Mark Bruggar, President and CEO
DiamondRock Hospitality
... It was an easy decision to select [GGG/Adjusters International] because we had worked with you on both a hotel and an apartment claim over the years. However, this claim was much more sophisticated and extensive and… Read More about Larry F. Wright, Sr.
Larry F. Wright, Sr.
Wright Investments, Inc.
... After an extensive review of the insurance program, [GGG/Adjusters International] created an excellent claim strategy based on the needs of Hilton Corporate, the asset managers for Thayer/Brookfield, and our Hilton… Read More about Randy P. Gaines
Randy P. Gaines, VP of Operations & New Project Development - Americas
Hilton Worldwide
... There were many significant loss measurement and policy application challenges in the adjustment of our claims, all of which [GGG/Adjusters International] addressed and resolved successfully on our behalf. It is… Read More about David Moinian
David Moinian, President
Sugar Bay Resort and Club
I would like to take this opportunity to thank you for all of your help in resolving the claim for Highpointe. We are so glad [GGG/Adjusters International was] recommended to us. We were impressed by your dedication… Read More about Gregory L. Weekley, CHAE
Gregory L. Weekley, CHAE, Vice President/Controller
Highpointe Hotel Corporation
... I was very pleasantly surprised by [GGG/Adjusters International's] aggressive, but even handed and collegial approach to the claims process. While you were never antagonistic, you got your point across to our… Read More about Kathryn Gregorio
Kathryn Gregorio, Senior Vice President
Brookfield Real Estate Financial Partners
... With the assistance of GGG, Starwood and its Global Risk Management team was successful in advocating for our claim recovery under the policy, while preserving and maintaining our business critical insurance… Read More about Stephen Truono
Stephen Truono, VP of Global Risk Management & Insurance
Starwood Hotels & Resorts Worldwide, Inc.
Client References
As licensed public adjusters, we work exclusively for you, the policyholder, to ensure that you secure a fair settlement from your property insurer after a disaster.